The “Return Policy” is officially provided in English. If you need the policy in another language for better understanding, you should translate it yourself. Fantasticards is not responsible for any misunderstandings or lack of clarity that may result from translation. If you prefer, you can request a translation from Fantasticards at their discretion.

A) Return:

Our return policy is valid for 2 days after you receive the product from Fantasticards. If you are not satisfied with the product and want a refund, you can request it through our support channel at [email protected]. If you do not request a return within 2 days, we cannot offer a refund. You also have the option to exchange the product with another one if the return request is generated within 2 days of receiving your product or within 24 hours of placing your order.

B) Exchange:

Customers can request to exchange a product within 2 days of receiving it. If the price of the exchanged item is higher, the customer must pay the difference. All shipping costs for exchanges are the responsibility of the customer. Please read the conditions below before proceeding with an exchange request.

C) Conditions for Eligibility of Return/Exchange:

To be eligible for a return or exchange, the following conditions must be met:

  • The request for return or exchange must be made within 2 days of receiving the product, as indicated by the tracking details.
  • The item must be unused and in the same condition as received, with original tags.
  • The item must be in its original packaging.

D) Information Required for Return/Exchange Requests:

To complete your return, include the following information in your email request:

  • Receipt or proof of purchase (Order confirmation email, order number, shipping number, shipping address, your name, or any other required information).
  • The return/exchange request email must be sent from the same email address used during purchase.

E) Approved Returns:

Once the return request is approved by our warehouse team, you will receive a confirmation email and the return address. Do not send the product directly to the manufacturer. Once your product is received, you will receive the exchange item or a refund of the total paid amount excluding shipping charges. The shipping cost is non-refundable and must be paid by the customer.

Note: Upon receiving and inspecting your return (also applicable for exchanges), we will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

F) Late or Missing Refunds (if applicable)

If you have not received your refund, please follow these steps before contacting our support team:

  • Check your bank account again.
  • Contact your credit card company or bank, as there may be a processing time before the refund is posted.
  • If you have done all of this and still have not received your refund, please contact us at [email protected]. Our support team will assist you promptly.

G) Non-Returnable Items

Certain items are exempt from being returned:

  • Custom products (such as special orders or personalized items).
  • Limited Edition Items created with one-time limited stock.
  • Candles or other perishable goods with a one-time usage life.
  • Any product that requires assembly before use or is custom in nature.
  • Damaged or wrong items shipped are not eligible for refund; however, if it is the company’s fault, we will send you the correct item at no additional charge.

H) Partial Refunds (subject to Fantasticards’ discretion):

Partial refunds may be granted under the following condition(s) (if applicable):

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error (subject to company approval and discretion).

I) Broken/Defective Items or Wrong Items Shipped:

Damaged or wrong items shipped are not eligible for refund; however, if it is the company’s fault, we will send you the correct item at no additional charge. The return or exchange is only applicable within 2 days of receiving the product, calculated from the time the tracking shows the product is delivered.

If you receive a damaged product due to shipping, and it is the company’s fault, we will resend you the item you originally ordered. To be eligible for a return, the item must be in the same condition as received, with tags, and in its original packaging. Only exchanges are possible in this case; refunds are not applicable due to carrier issues. You can still exchange the product with another item, adhering to the conditions in sections A, B, C, D, E, F, G, and H.

If the product is defective or not what you ordered, and this is confirmed in our system or through pictures you provide, the company will resend you the correct item. Refunds are not applicable in this case, but you can exchange the product. You will not be liable for any shipment costs due to our error. Notify us within 2 days of receiving a defective or incorrect item at [email protected] with a picture and relevant information such as order number, your name, email, order confirmation email, or any other required information. If the price of the exchanged item is higher, the customer must pay the difference.

 

CONTACT US

Address:
1745 Keokee St
Hyattsville, MD 20783

Email:
[email protected]

Phone
+1 808-793-1252