Please refer to our return policy first for details on returns and refunds. For cancellation and refund information, see section B of this Refund Policy. If you meet the criteria below, you can start a refund request by contacting us at [email protected].
For any questions, feel free to contact us at [email protected].
A) In-Transit Orders Are Not Eligible for Refund or Cancellation
Orders that are in transit cannot be refunded or canceled as they are already on their way to the provided address. Even if canceled and refunded, the package will still be delivered to the given address.
B) Cancellation and Refund of Your Order
You can request to cancel and refund your order within 24 hours of placing it. Requests received after this period will not be facilitated as the order will have been processed for dispatch. To cancel your order within 24 hours of purchase, email us at [email protected], and a support representative will assist you promptly.
C) Return and Refund
To be eligible for a return and refund, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase. We offer a 2-day return and refund policy, meaning you have 2 days after receiving your item to request a return and refund.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The return shipping cost will be borne by the customer, depending on local shipping rates. For more information, please see our return policy.
D) Broken/Defective Item or Wrong Item Shipped
Damaged or wrong items shipped are not eligible for a refund. However, if the issue is our fault, we will send you the correct item at no additional charge. If your package is damaged, contact us within 2 days of receiving the product. Requests made after this period will not be entertained. Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. Exchanges or returns are only applicable within 2 days of receiving the product, calculated from the time the tracking shows it as delivered. For more details, see section (I) of our return policy.
E) Exchanges
Customers can request to exchange a product within 2 days of receiving it. If the price of the exchanged item is higher, the customer must pay the difference. All shipping costs for exchanges will be borne by the customer. For more information on exchanges, see section (B) of our return policy.
F) Non-Returnable Items
Certain items are exempt from being returned:
- Custom products (such as special orders or personalized items)
- Limited Edition Items created with one-time limited stock
- Candles or other perishable goods with a one-time usage life
- Any product that needs assembly before use or is custom in nature
Damaged or wrong items shipped are not eligible for a refund. However, if it is our fault, we will send you the correct item at no additional charge.
G) Approval of Refunds
We will notify you whether your refund request is approved. If approved, you will be automatically refunded on your original payment method. Please note that it may take some time for your bank to process the refund.
H) Late or Missing Refunds (if applicable)
If you have not received your refund, please check the following before contacting our support team:
- Check your bank account again.
- Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
- If you have done all of this and still have not received your refund, please contact us at [email protected]. Our support team will assist you promptly.
Address:
1745 Keokee St
Hyattsville, MD 20783
Email:
[email protected]
Phone
+1 808-793-1252